Infrastructure Technician

Solve problems, update networks and set up systems to support productivity.


15 Months


Level 3

Career Sector

Creative & Digital

Available At

ITEC Basildon

Course Overview

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. As an Infrastructure Technician, you will set people up on systems and provides support when needed, such as rectifying issues to maintain the organisation's productivity.

Entry Requirements 

Entry requirements are set by the employer for each vacancy. Typically employers will ask for 5 GCSEs, including Maths and English or a relevant level 2 qualification.*

*You will have to take part in an initial assessment to determine your start point.

What will I study? 

  • A range of cabling and connectivity options, the various types of antennas, wireless systems and IT test equipment.
  • Maintenance processes and how to apply them in working practices.
  • Basic elements and architecture of computer systems.
  • Networking skills to maintain a secure network.
  • The similarities, differences and benefits of current Operating Systems available.
  • How to operate remotely, deploy and securely integrate mobile devices.
  • Working knowledge of Cloud and Cloud Services.
  • The importance of disaster recovery and your role in the recovery plan.
  • The range of coding and logic.


Networking and Architecture
Mobile and Operating Systems
Cloud Services
Coding and Logic
Business Processes

Why study with us?

What could I do next? 

After completing this qualification you can go on to complete a Level 4 IT Apprenticeship, full time employment or university.