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Compliments & Complaints

We aim to provide an excellent service and experience to all students, staff and the community.

Your feedback and comments are invaluable to us and help us in continuing to maintain and improve quality standards throughout the college.

Compliments

If you have had a good experience, we would love to hear from you. If you are a current student or a parent of a student, in the first instance please give your compliments directly to a member of staff, their Head of Department or to the Principal - either verbally or in writing.

If you are not a current student or parent/carer of a student, you can submit a compliment by emailing feedbackmatters@uspcollege.ac.uk or writing to:

The Principal & CEO
USP College
Seevic Campus
Runnymede Chase
Benfleet
Essex, SS7 1TW

Complaints

All complaints should be directed to the head of department by emailing feedbackmatters@uspcollege.ac.uk and you will receive a response within 10 working days. Please see the flowchart for the full process.